الشروط والأحكام — Terms of Service

1 Definitions

• Sender: the person or entity requesting the shipment.
• Receiver: the person the parcel is addressed to.
• Shipment: the parcel or parcels handed to us for transport.
• Merchant / Store: a business that uses our services to ship its customers' orders.
• Services: the pickup, transport, delivery, return and tracking services we provide.

2 Your Account

• You must provide accurate, up-to-date information. Your mobile number is verified by a code sent via SMS.
• You are responsible for keeping your login details confidential and for all activity under your account.
• We may suspend or close any account that is misused or contains false information.
• You may delete your account from within the app at any time, provided any shipments in progress are completed and any outstanding amounts are settled. Some records are retained where required by law.

3 Booking Shipments

• The sender is responsible for the accuracy of the receiver's name, address and mobile number, and for a true description of the shipment's contents.
• Parcels must be packed adequately to protect them during transport.
• We may inspect, refuse or hold any shipment we suspect breaches these Terms or applicable regulations.

4 Prohibited Items

The following may not be shipped: explosives and flammable or hazardous materials, weapons, narcotics, cash, gold and precious stones, perishable food, live animals, and anything prohibited under the laws of the Kingdom of Saudi Arabia. The sender bears full responsibility for any consequences.

5 Prices and Payment

• The price is shown before you confirm the order and is based on destination, weight and size. VAT is added as required by regulations.
• If the actual weight or size differs from what was entered, we may adjust the price.
• Accepted payment methods: Mada, Visa / Mastercard, Apple Pay, STC Pay and bank transfer.
• Payments are processed through a licensed payment gateway. We do not store full card details; saved cards are held by the payment gateway as secure tokens.

6 Delivery

• Estimated delivery time is one to four working days depending on the region. This is an estimate, not a guarantee.
• Deliveries run from 9 AM to 10 PM, Saturday to Thursday.
• We make 3 delivery attempts; after that the shipment is returned to the sender with no return fee.
• Unclaimed shipments are held for 30 days, after which we may dispose of them.

7 Returns

Merchants can create return shipments through the store portal or connected platforms; the applicable return fees apply.

8 Liability and Compensation

• Claims for loss of or damage to a shipment must be submitted within 7 days of the delivery date or the expected delivery date.
• Compensation is limited to the declared value of the shipment or SAR 100, whichever is lower, and requires a tax invoice for the value of the shipment's contents.
• We are not liable for indirect losses, or for damage caused by inadequate packaging, prohibited items, incorrect information provided by the sender, or circumstances beyond our control (force majeure).

9 Merchants and Integrations

These Terms apply alongside any commercial agreement signed between the merchant and Sally Express Establishment. The merchant is responsible for the accuracy of its customers' data and the orders sent to us through the portal or electronic integration. Prepaid balances and amounts due are as shown in the store's account statement.

10 Acceptable Use of the App

You may not reverse-engineer the app, scrape its data, misuse it, or use it for any unlawful purpose. All logos, content and software are the property of Sally Express Establishment.

11 Privacy

Our Privacy Policy explains how we collect, use and protect your personal data. We recommend reading it.

12 Changes and Termination

We may amend these Terms at any time and will publish the updated version with a new effective date. Continuing to use the services after an amendment means you accept it. We may also suspend service to any user who breaches these Terms.

13 Contact Us

If you have any questions about these Terms and Conditions, please contact us at: